FOLLOW US

Can I choose my own wines?
Yes, select the Choose Your Own Pack, the frequency of delivery you need, and then select the wines that you have a yearning for. You are in complete control, because you know what you like.

Can I leave the wine choice up to you?
For sure. If you don’t want to worry about which wines arrive or you just love a surprise, we will be happy to put a pack together just for you. Our winemaker knows her stuff, so feel free to leave it to her.

Are your wines vegan friendly?
Yep. We don’t add any animal products in the making of our wines. To be honest, we try not to add anything at all. Except the grapes we grow ourselves…you kinda need the grapes.

What happens when the vintages change?
We will roll the wines onto the next vintage, so you won’t miss out. If by any chance we don’t make that particular wine that vintage- we will get in contact to let you know. It’s farming after all and anything can happen.

What is the cost of shipping?
Your subscription includes free shipping anywhere in Australia. As members of the OTT club, we also provide free shipping on any extra purchases you make. It’s a free-shipping palooza!

Can I update my own details?
Yes, you can manage EVERYTHING when you log in to your account- from the wines you want to your delivery details.
Click here to access your account if you already have created one. If not, go through the signup process and upon checking out you will create an account with a password.

Can I change my wines for my Choose Your Own Pack?
Yes, please log in to your Account page and change to your heart’s content. Make sure you do it two weeks before your next delivery is due though as we may have been very efficient and got it all packed and ready for you.

Can I change the frequency of delivery?
Yes, please log in to your Account page and change away.
Please note, after switching, we will be in touch with you to confirm when you would like to receive your next pack.

What discounts are available?
Discounts are based on the amount of bottles and/or frequency of delivery.

Every Three Months
3 bottles- 15% Discount (12 bottles a year)
6 Bottles – 20% Discount (24 bottles a year)
12 Bottles – 25% Discount (48 bottles a year)

Every Six Months
3 bottles- 10% Discount (6 bottles a year)
6 Bottles – 15% Discount (12 bottles a year)
12 Bottles – 20% Discount (24 bottles a year)

Every Twelve Months
3 bottles- 5% Discount (3 bottles a year)
6 Bottles – 10% Discount (6 bottles a year)
12 Bottles – 15% Discount (12 bottles a year)

How do I receive my discount on purchases other than wine club?
Make sure you log into your account when you are making your purchase online. Once logged in you will receive the discount based on your bottle amount/frequency of delivery.
Please note that there are some very special, tiny release wines for which discount won’t be available- like our iconic M53 Shiraz. We are sorry about that, but the good news is, you will be able to have first dibs on buying some and getting your hot little hands on the super exclusive goodness.

If I upgrade my frequency of delivery will I get a better discount on my purchases?
Yes. You will receive discounts based on your bottle amount/frequency of delivery.

If I downgrade my frequency of delivery will I lose my ongoing discount from my previous delivery schedule?
Yes. Your discounts are based on your bottle amount/delivery schedule.

Can I purchase an OTT Wine Club membership as a gift?
Too right you can. Won’t that put you in the good books? Email us here if you want to include a special note to the lucky recipient. We all need friends like you.

But I am overseas, can I still be a part of the OTT gang?
Yes, you can indeed. Email us here and we can talk you through or check out our international shop pages here. Thanks for helping us take our wines to the world.

Am I locked in or can I cancel at any time?
There is a 12-month minimum membership of our OTT Wine Club. Send us an email here and we can sort out your cancellation. We may have a little cry at losing you, but we will struggle on valiantly.

Are my Credit Card details stored on the site?
No. We can’t possibly be trusted with such precious information and quite frankly we don’t want the responsibility. We use professionals to store all credit card information.

I have forgotten my password how do I retrieve it?
Please navigate to the My Account page by clicking here. On this page, you can click on “Lost Password”.

I just need to speak to a real person.
No worries. Ring us on 08 832383498 or send us an email to [email protected] with your number and we will give you a call back.